Customer Success & Product Adoption Intern

Role focus

Help early Convia customers understand the platform, complete onboarding, and incorporate it into their workflows. This role owns the practical customer journey from demonstration through ongoing usage and is distinct from the broader community-building function.

Responsibilities

• Coordinate product demonstrations, onboarding sessions, and customer follow-ups.
• Guide founding-cohort members through setup and the actions required to experience initial value.
• Answer routine product questions and direct technical issues to the appropriate team member.
• Follow up with customers who have not completed key onboarding or adoption steps.
• Monitor usage patterns and identify customers who may need additional support.
• Collect structured feedback about customer goals, friction points, requested features, and desired outcomes.
• Help create onboarding guides, FAQs, walkthrough videos, email sequences, and customer playbooks.
• Share customer insights with product, engineering, marketing, and leadership.
• Track onboarding completion, product adoption, engagement, satisfaction, and retention indicators.

Ideal candidate

A friendly, dependable, and empathetic communicator who enjoys helping people succeed. This role fits someone who can build trust while remaining highly organized, responsive, and accountable for customer progress.