Community Manager / Builder Intern

Role focus

Help Convia build an active community around founders, thought leaders, podcasters, and content operators. The goal is not simply to moderate a channel, but to create useful interactions, strengthen member relationships, and turn the community into a meaningful source of learning, trust, and advocacy.

Responsibilities

• Help define the purpose, member experience, voice, and engagement rhythm of Convia's community spaces.
• Welcome new members, make relevant introductions, and encourage participation from people who have not yet engaged.
• Create discussion prompts, polls, member spotlights, office hours, AMAs, challenges, and other lightweight programming.
• Plan and coordinate virtual or in-person community events with clear topics, speakers, and follow-up.
• Monitor conversations, respond thoughtfully, and surface recurring questions, needs, and opportunities to the team.
• Identify potential ambassadors, contributors, partners, and customer advocates within the community.
• Track participation, retention, event attendance, and qualitative signs of community health.
• Establish simple community guidelines, moderation practices, and repeatable engagement playbooks.
• Collaborate with Content, Marketing, Partnerships, and Customer Success so community insights inform the wider business.

Ideal candidate

A warm, proactive connector who enjoys bringing people together and making participation feel worthwhile. This person should be comfortable initiating conversations, facilitating groups, spotting shared interests, and maintaining consistent engagement over time.